This is my first blog about a customer.
We will call this particular person: "Bitch Boots"
I did not name this customer...ANOTHER customer named this person "Bitch Boots" and I think it fits perfectly. Like a glove...or boots in this case.
Some information about "Bitch Boots":
-She is a regular...."bitch"
-She has Celiac Disease (Which means she can't have Gluten: wheat, barley, or rye)
-She loves ask the same question over and over and over and over again
-She thinks I don't understand english.
Today is what really set me off...
"Bitch Boots" is a vegetarian, gluten-free customer. She always orders the Vegetable Deluxe. And ALWAYS asks if there is Soy sauce in it...
Here is our typical phone conversation:
BB: I'll have the vegetable deluxe
Me: O.K.
BB: Can you make sure there is no soy sauce in it
Me: There is no soy sauce in it
BB: are you sure?
Me: Yes, the sauce is white...soy sauce is brown...
BB: Ok and can you make sure the vegetables are super soft and not crunchy at all
Me: Sure (Me thinking: You want mushy vegetables like an old person?!)
BB: Ok No soy sauce and the vegetables cooked well done
Me: O.K.
BB: Do you understand what I'm saying?
Me: YES!
BB: Ok I just want to make sure my food doesn't have any soy sauce and my vegetables are well done
After she came and picked up her food, and gave me the whole speech on gluten free soy sauce, she calls me back and wanted a refund on BOTH her vegetable deluxes because ONE of them had a noodle in it.
I gave this woman a refund and said sorry....So she calls back 10mins later to say just refund her for only one instead of both because it wasn't fair to us. (She must have heard me say I was going to refuse service to her next time...)
awwww.....soooooo.....sweeet....TOO LATE BITCH! I already refunded you for both!
This woman...looks like a bitch, and then when she opens her mouth...she's a bitch bitch, in boots.
She always...ALWAYS...tells us to change our soy sauce to gluten-free soy sauce..sure...so that you can be the ONLY customer for us? No way!
I am always very cautious for people who have food allergies but when you're a bitch I kind of lose interest in your interests.
Don't get me wrong we have a lot of customers who are Gluten-Intolerant or with Celiac and they are very kind people who don't tell a business how to run a business.
For example: my lovely friend "Sweetheart" has celiac.
She gave me the whole low down on how this "gluten" thing works, after the "Bitch Boots" episode.
"Sweetheart" can NOT eat anything that has been contaminated by "Wheat, rye, or barley". If someone touched a piece of bread and handed "Sweetheart" a gluten free bread and she ate this gluten free bread, then this gluten free bread would not be gluten free anymore. Get it?
SO now I feel bad for "Bitch Boots"...I contaminated her Vegetables Deluxe. I didn't...my dad did...
But me feeling bad is only just a little....I do kind of have some satisfaction knowing that she will be thinking of me when she is bloated with a tummy ache later....
Muahahaha....